An economically challenged nation was struggling to recover from significant natural disaster that caused severe hardship and loss of life. To drive growth and financial inclusion, the central bank, in partnership with a global development institution, sought to enable the launch of digital financial technology.
The team created a detailed five-year vision for the introduction of digital payments and e-commerce for both bank and non-bank financial services providers in the country, including specification of services. This effort included a framework and roadmap for the activities, initiatives and timescales for all stakeholders. Plans were socialized and informed through workshops and discussion groups.