Alliances & Partnerships
Loyalty & Rewards Programmes; Strategic Alliances & Co-operative Models
Channels
Agents & Merchants; ATMs; Branches & Stores; Contact Centres; External Services; Internet Channels; Mobile Device Channels; Third Party Sellers
Data
Data Analytics
Digital Adoption
Digital Proficiency Support; Digital User Experience
Enterprise IT
APIs; IT Architecture; Technology Outsourcing
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Banking – Global Top 50 – Scotiabank
Sales & Service
- Pioneered User Centered Design practice within the International Retail Banking division.
- Headed design, development and execution of UX strategy across multiple channels (online, mobile, ATM, branches)
- Developed and managed mobile products and services to meet user needs and business objectives for 22 countries including Mexico and across the Caribbean
- Achieved record digital sales in the range 10% to 17% p.a. compare with ~5% industry average as well as cost savings of +$2 M p.a. by building reusable UI assets
Technology Provider – Global Top 10 – IBM
- Transformed user experience and product development for the E-Commerce platform solution through innovative design patterns, new usability evaluation methods and use of new technology.
- Envisioned and developed end-to-end omni-channel customer journeys to deliver a seamless customer shopping experience. Usability and UI designer Subject Matter Expert across division
- Responsible for product accessibility certification and ensuring it met IBM’s globalization standards
- Reduced UI wireframe production by 40% creating reusable UI libraries in Visio, and Balsamiq
Enterprise Management & Operational Processes
Communications & Content Strategy;
Process Optimization;
Programme/Project Management;
Sales & Service;
Transformational Strategy
Financial Inclusion
Digital Identity;
Micropayments
Innovative Products & Technologies
Offline Digital Products
Mergers, Acquisitions & Integration
Channel Integration;
Technology Integration
Teaching & Training
Manuals & Toolkits;
On-line Help Programmes;
Seminars;