Alliances & Partnerships

Loyalty & Rewards Programmes;  Strategic Alliances & Co-operative Models

Channels

Agents & Merchants;  ATMs;  Branches & Stores;  Contact Centres;  External Services;  Internet Channels;  Mobile Device Channels;  Third Party Sellers

Data

Data Analytics

Digital Adoption

Digital Proficiency Support;  Digital User Experience

Enterprise IT

APIs;  IT Architecture;  Technology Outsourcing

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Banking – Global Top 50 – Scotiabank​

Sales & Service

  • Pioneered User Centered Design practice within the International Retail Banking division.

  • Headed design, development and execution of UX strategy across multiple channels (online, mobile, ATM, branches)

  • Developed and managed mobile products and services to meet user needs and business objectives for 22 countries including Mexico and across the Caribbean

  • Achieved record digital sales in the range 10% to 17% p.a. compare with ~5% industry average as well as cost savings of +$2 M p.a. by building reusable UI assets

Technology Provider – Global Top 10 – IBM​

  • Transformed user experience and product development for the E-Commerce platform solution through innovative design patterns, new usability evaluation methods and use of new technology.

  • Envisioned and developed end-to-end omni-channel customer journeys to deliver a seamless customer shopping experience. Usability and UI designer Subject Matter Expert across division

  • Responsible for product accessibility certification and ensuring it met IBM’s globalization standards

  • Reduced UI wireframe production by 40% creating reusable UI libraries in Visio, and Balsamiq

Enterprise Management & Operational Processes

Communications & Content Strategy;
Process Optimization;
Programme/Project Management;
Sales & Service;
Transformational Strategy

Financial Inclusion

Digital Identity;
Micropayments

Innovative Products & Technologies 

Offline Digital Products

Mergers, Acquisitions & Integration

Channel Integration;
Technology Integration

Teaching & Training

Manuals & Toolkits;
On-line Help Programmes;
Seminars;

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