Alliances & Partnerships

Fintech Partnering;  Loyalty & Rewards Programmes;  Strategic Alliances & Co-operative Models

Channels

Agents & Merchants;  ATMs;  Branches & Stores;  Contact Centres;  Internet Channels;  Mobile Device Channels

Commercial/Retail Products & Services

Cards;  Deposits;  Insurance;  Merchant Services;  Mobile Wallets & Money;  Payments

Data

Data Analytics;  Data Governance;  Data Life Cycle;  Data Privacy

Digital Adoption

Digital Consumer Protection;  Digital Proficiency Support;  Digital User Experience

Enterprise IT

APIs;  Core IT Systems;  Disaster Recovery Planning;  IT Architecture;  IT System Lifecycle;  Legacy Technology Transition;  Technology Licence Management;  Technology Outsourcing

Enterprise Management & Operational Processes

Business Continuity Planning;  Change Management;  Process Optimization;  Programme/Project Management;  Shared Services;  Supply Chain Optimization;  Transformational Strategy

Finance & Treasury

Customer & Product Profitability;  Liquidity Management   

I realize all this will be replaced by different text, but I thought I’d start with something.

Banking – Global Top 50 (RBC, Barclay’s) and Pan African (ABSA, Equity, Co-Op)​

  • For 2 African Regional Banks. Digital Transformation strategy to develop an omnichannel delivery service, digital onboarding and 24/7 digital banking services, APIs to partner with Fintechs and product portfolio development through financial modelling and trends analysis.

  • Comprehensive digitisation strategy for a microfinance bank and a full portfolio bank.

  • Completed readiness assessment and development of support program for the Bank during their transition for digital banking transformation for African Regional Bank

  • RFP development and RFP response evaluation for Core Banking System replacement

Payment Service Provider – Africa & Asia​​

  • Strategy for adoption of a new fraud/AML platform, with focus on active transaction monitoring.

  • Developed key operational concepts for the roll out of a national QR code retail payment service.

  • Strategy development with a focus on identity as a service (IDaaS) for a Credit reference agency.

Training & Teaching – AFI, IFC, ITU, CGAP, GSMA​​

Paul Makin has been continuously engaged in projects related to the regulatory, business and technical issues of digital banking since 1994. He has been particularly focused on the mobile channel since 2004, when, as a consultant with Consult Hyperion and Vodafone, he was a primary player in the development of the M-PESA mobile money service which was deployed in Kenya in 2007 and has since been expanded to Afghanistan, South Africa, India, Romania and Albania.Beyond his very significant experience of deploying innovative DFS services and solutions, Paul possess an in-depth understanding of operational and information security best practices within the global mobile payments industry. He is a recognized expert in the field of digital account opening and digital identity and has recently (2017) authored two white papers on these issues for the International Telecommunications Union (ITU): “Security Aspects of Digital Financial Services” & “Identity and Authentication for Digital Financial Services”.

Paul also has significant experience in working with telcos and mobile service providers. He provided long-term technical and management consultancy to Vodafone Group (2004–2010) in support of the design, development and deployment of M-PESA. He was particularly responsible for defining a mobile phone-based solution for P2P payments, and for defining a mobile phone-based solution for back office connectivity in the MFI environment. Paul had responsibility for annually analyzing the information security risks associated with the M-PESA service as deployed in the geographic regions described above. He then advised Telefónica O2 UK on the technical constraints and standardization initiatives which would shape the development of mobile
payments. Paul subsequently led the Consult Hyperion team which completed the end-to-end information security audit on Telefónica O2 UK’s Mobile Wallet. He was re-engaged by Vodafone in 2012 to review their opportunities within the emerging markets for near field communications (NFC) enabled services in Europe and the UK. Paul co-authorednthe Global System for Mobile Communications Association’s (GSMA) “Implementation Guide for Mobile Money Transfer
Services” (2012) and developed a range of self-audit toolkits which enable mobile money operators to assess the degree of their own compliance with the GSMA’s Code of Conduct for Mobile Money Providers (2015).

As a mobile security expert with Consult Hyperion, Paul worked with large, established financial service providers. He analyzed and made strategy recommendations about the opportunities within the global mobile payment market for Royal Bank of Scotland (2007-2008). The results of this work formed the basis for RBS’ Mobile Virtual Banking Operator strategy and their subsequent announcement, with the GSMA, to provide a hub to facilitate remittances between mobile money services. In 2011, Paul led the Consult Hyperion team which developed a mobile payments strategy for HSBC UK. For Lloyds Bank Group, Paul led an analysis of the Information Security Threats associated with mobile contactless (NFC-enabled) payment services. Paul has helped payment providers, such as Visa, MasterCard and Barclaycard, assess the market opportunities in Europe and Latin America as well as the security vulnerabilities of the full range of mobile payments services.

Paul’s work on digital account opening and identity issues includes: mobile tablet based KYC registration of farmers with limited identity documentation to receive government vouchers in remote rural Nigeria (sponsored by DFID); on-the ground analysis of the use of identity (Aadhaar) for social safety net programs on behalf of the German Development Bank (GIZ) for the government of India and strategies for identity management; and AML and privacy for recipients of remittances in Somalia under DFID’s Safer Corridor Project. In 2016 Paul was engaged by BankservAfrica, which is Africa’s largest automated payments clearing house, to conduct a review of the digital identity landscape of South Africa, how this relates to customer onboarding for South Africa’s banks, and what initiatives might be possible to address the phenomenon of de-risking which threatens financial inclusion. Paul’s work with digital identity reaches fully developed banking ecosystems also, including: evaluating the options for deploying digital identities to the residents of the State of Jersey; and reviewing a range of blockchain digital identity initiatives, from the perspectives of technology, regulatory and commercial issues for Royal Bank of Canada. In 2015-2016, Paul provided expertise to Omidyar Network, UK/USA, as part of a multi-agency, inter-disciplinary team investigating the issues around digital identity. This publicly available report specifically addressed mobile financial privacy, technology and security, with particular reference to both the established and emerging identity frameworks.

In 2017 Paul contracted with IABD to provide the financial regulatory authorities of Colombia with an analysis of the regulation and rules of operation of low value payments services around the world, with a view to providing input to their efforts to redefine regulation. He is currently working for World Bank Group on two different initiatives. The first is as part of a team to develop a vision and strategy for cross-industry digital banking initiatives, such as shared KYC utilities, and to examine their potential for supporting cross-sectoral growth. The second builds on his work in Columbia to develop resources for the training of financial regulators in all aspects of operational DFS security, including data networking, mobile networks, DFS systems, business processes, physical security and new technologies.

Paul is currently Co-Chair of the Technology Innovation and Competition Working Group of the ITU’s Focus Group on Digital Financial Services. He is specifically tasked with leading on the development of recommendations for the use of digital identity for DFS.

Financial Inclusion

Agri-finance Products;  Digital Identity;  Micro & Small Business Products;  Micropayments;  Remittances;  Services for Protected Persons;  Subsidies;  Tiered Access Products

Innovative Products & Technologies 

Alternative Credit Models;  Biometrics;  Cloud Services;  Digital Assets & Currencies;  Distributed Ledger;  Offline Digital Products

Legal & Regulatory

Drafting of Laws & Regulations;  Legal & Regulatory Frameworks;  Legal & Regulatory Policy;  Regulatory Sandboxes;  Regulatory & Supervisory Technology

Mergers, Acquisitions & Integration

Channel Integration;  Technology Integration

Payment Systems

Fast Settlements;  Micropayments Gateways;  Payment Systems Frameworks;  Payments Governance Structure;  Payments Inclusion Improvement;  Payments Technology

Risk & Compliance

AML, CFT, KYC;  Capital & Liquidity Adequacy;  Compliance Technology;  Fraud & Security;  Identity & Authentication;  Monitoring & Reporting;  Risk Management

Teaching & Training

1-5 Day Intensives;  Individual or Small Group Coaching;  Manuals & Toolkits;  On-line Help Programmes;  Round Tables;  Semester-style Long Programmes;  Seminars;  Webinars

I realize all this will be replaced by different text, but I thought I’d start with something.

Banking – Global Top 50 (RBC, Barclay’s) and Pan African (ABSA, Equity, Co-Op)​

  • For 2 African Regional Banks. Digital Transformation strategy to develop an omnichannel delivery service, digital onboarding and 24/7 digital banking services, APIs to partner with Fintechs and product portfolio development through financial modelling and trends analysis.

  • Comprehensive digitisation strategy for a microfinance bank and a full portfolio bank.

  • Completed readiness assessment and development of support program for the Bank during their transition for digital banking transformation for African Regional Bank

  • RFP development and RFP response evaluation for Core Banking System replacement

Payment Service Provider – Africa & Asia​​

  • Strategy for adoption of a new fraud/AML platform, with focus on active transaction monitoring.

  • Developed key operational concepts for the roll out of a national QR code retail payment service.

  • Strategy development with a focus on identity as a service (IDaaS) for a Credit reference agency.

Training & Teaching – AFI, IFC, ITU, CGAP, GSMA​​

Paul Makin has been continuously engaged in projects related to the regulatory, business and technical issues of digital banking since 1994. He has been particularly focused on the mobile channel since 2004, when, as a consultant with Consult Hyperion and Vodafone, he was a primary player in the development of the M-PESA mobile money service which was deployed in Kenya in 2007 and has since been expanded to Afghanistan, South Africa, India, Romania and Albania.Beyond his very significant experience of deploying innovative DFS services and solutions, Paul possess an in-depth understanding of operational and information security best practices within the global mobile payments industry. He is a recognized expert in the field of digital account opening and digital identity and has recently (2017) authored two white papers on these issues for the International Telecommunications Union (ITU): “Security Aspects of Digital Financial Services” & “Identity and Authentication for Digital Financial Services”.

Paul also has significant experience in working with telcos and mobile service providers. He provided long-term technical and management consultancy to Vodafone Group (2004–2010) in support of the design, development and deployment of M-PESA. He was particularly responsible for defining a mobile phone-based solution for P2P payments, and for defining a mobile phone-based solution for back office connectivity in the MFI environment. Paul had responsibility for annually analyzing the information security risks associated with the M-PESA service as deployed in the geographic regions described above. He then advised Telefónica O2 UK on the technical constraints and standardization initiatives which would shape the development of mobile
payments. Paul subsequently led the Consult Hyperion team which completed the end-to-end information security audit on Telefónica O2 UK’s Mobile Wallet. He was re-engaged by Vodafone in 2012 to review their opportunities within the emerging markets for near field communications (NFC) enabled services in Europe and the UK. Paul co-authorednthe Global System for Mobile Communications Association’s (GSMA) “Implementation Guide for Mobile Money Transfer
Services” (2012) and developed a range of self-audit toolkits which enable mobile money operators to assess the degree of their own compliance with the GSMA’s Code of Conduct for Mobile Money Providers (2015).

As a mobile security expert with Consult Hyperion, Paul worked with large, established financial service providers. He analyzed and made strategy recommendations about the opportunities within the global mobile payment market for Royal Bank of Scotland (2007-2008). The results of this work formed the basis for RBS’ Mobile Virtual Banking Operator strategy and their subsequent announcement, with the GSMA, to provide a hub to facilitate remittances between mobile money services. In 2011, Paul led the Consult Hyperion team which developed a mobile payments strategy for HSBC UK. For Lloyds Bank Group, Paul led an analysis of the Information Security Threats associated with mobile contactless (NFC-enabled) payment services. Paul has helped payment providers, such as Visa, MasterCard and Barclaycard, assess the market opportunities in Europe and Latin America as well as the security vulnerabilities of the full range of mobile payments services.

Paul’s work on digital account opening and identity issues includes: mobile tablet based KYC registration of farmers with limited identity documentation to receive government vouchers in remote rural Nigeria (sponsored by DFID); on-the ground analysis of the use of identity (Aadhaar) for social safety net programs on behalf of the German Development Bank (GIZ) for the government of India and strategies for identity management; and AML and privacy for recipients of remittances in Somalia under DFID’s Safer Corridor Project. In 2016 Paul was engaged by BankservAfrica, which is Africa’s largest automated payments clearing house, to conduct a review of the digital identity landscape of South Africa, how this relates to customer onboarding for South Africa’s banks, and what initiatives might be possible to address the phenomenon of de-risking which threatens financial inclusion. Paul’s work with digital identity reaches fully developed banking ecosystems also, including: evaluating the options for deploying digital identities to the residents of the State of Jersey; and reviewing a range of blockchain digital identity initiatives, from the perspectives of technology, regulatory and commercial issues for Royal Bank of Canada. In 2015-2016, Paul provided expertise to Omidyar Network, UK/USA, as part of a multi-agency, inter-disciplinary team investigating the issues around digital identity. This publicly available report specifically addressed mobile financial privacy, technology and security, with particular reference to both the established and emerging identity frameworks.

In 2017 Paul contracted with IABD to provide the financial regulatory authorities of Colombia with an analysis of the regulation and rules of operation of low value payments services around the world, with a view to providing input to their efforts to redefine regulation. He is currently working for World Bank Group on two different initiatives. The first is as part of a team to develop a vision and strategy for cross-industry digital banking initiatives, such as shared KYC utilities, and to examine their potential for supporting cross-sectoral growth. The second builds on his work in Columbia to develop resources for the training of financial regulators in all aspects of operational DFS security, including data networking, mobile networks, DFS systems, business processes, physical security and new technologies.

Paul is currently Co-Chair of the Technology Innovation and Competition Working Group of the ITU’s Focus Group on Digital Financial Services. He is specifically tasked with leading on the development of recommendations for the use of digital identity for DFS.

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