Alliances & Partnerships
Strategic Alliances & Co-operative Models
Channels
ATMs; Branches & Stores; Contact Centres; External Services; Internet Channels; Mobile Device Channels
Commercial/Retail Products & Services
Cards; Credit Products; Customer Incentives; Deposits; Insurance; Investments; Merchant Services; Mobile Wallets & Money; Payments
Data
Data Analytics; Data Governance; Data Life Cycle; Data Privacy
Digital Adoption
Digital Consumer Protection; Digital Proficiency Support; Digital User Experience
Enterprise IT
APIs; Core IT Systems; Disaster Recovery Planning; IT Architecture; IT Governance; IT System Lifecycle; Legacy Technology Transition; Technology Licence Management; Technology Outsourcing
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Banking – Global Top 50 – Scotiabank
International Compliance and Operational Risk Regulatory Projects
- Led and initiatives such as Foreign Account Tax Compliance Act (FATCA) and Volcker Rule.
International Operations & Systems
- Led team of +100 staff
- Managed projects to integrate new bank acquisitions to bank’s systems in the Caribbean, Asia, Central & Latin America
- Responsible for User Support and Acceptance Testing for all the Caribbean Systems
- Operations Group Lead for consolidation and migrations of 10 Caribbean Data Centres into one centralized Data Centre
- Conducted functional systems reviews as part of Merger & Acquisitions due diligence activities for acquisitions in Europe, Asia and Latin America operations
- Headed teams conducting in-depth testing of Vendor systems
- Led branch reviews, documented functional requirements, assessed and recommend enhancements to existing systems
- Documented functional requirements to automate manual processes, conducted User Acceptance Testing and implemented these systems within the Caribbean.
Enterprise Management & Operational Processes
Business Continuity Planning; Change Management; Enterprise Governance; Process Optimization; Programme/Project Management; Sales & Service; Shared Services; Transformational Strategy
Financial Inclusion
Micro & Small Business Products; Tiered Access Products
Mergers, Acquisitions & Integration
Channel Integration; Customer Retention; Divestments; Due Diligence; Product Integration; Technology Integration
Payment Systems
Fast Settlements; Micropayments Gateways; Payment Systems Frameworks; Payments Governance Structure; Payments Technology
Risk & Compliance
AML, CFT, KYC; Compliance Technology; Fraud & Security; Identity & Authentication; Monitoring & Reporting; Risk Management