Alliances & Partnerships

Strategic Alliances & Co-operative Models

Channels

ATMs;  Branches & Stores;  Contact Centres;  External Services;  Internet Channels;  Mobile Device Channels

Commercial/Retail Products & Services

Cards;  Credit Products;  Customer Incentives;  Deposits;  Insurance;  Investments;  Merchant Services;  Mobile Wallets & Money;  Payments

Data

Data Analytics;  Data Governance;  Data Life Cycle;  Data Privacy

Digital Adoption

Digital Consumer Protection;  Digital Proficiency Support;  Digital User Experience

Enterprise IT

APIs;  Core IT Systems;  Disaster Recovery Planning;  IT Architecture;  IT Governance;  IT System Lifecycle;  Legacy Technology Transition;  Technology Licence Management;  Technology Outsourcing

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Banking – Global Top 50 – Scotiabank​​

International Compliance and Operational Risk Regulatory Projects

  • Led and initiatives such as Foreign Account Tax Compliance Act (FATCA) and Volcker Rule.

International Operations & Systems

  • Led team of +100 staff

  • Managed projects to integrate new bank acquisitions to bank’s systems in the Caribbean, Asia, Central & Latin America

  • Responsible for User Support and Acceptance Testing for all the Caribbean Systems

  • Operations Group Lead for consolidation and migrations of 10 Caribbean Data Centres into one centralized Data Centre

  • Conducted functional systems reviews as part of Merger & Acquisitions due diligence activities for acquisitions in Europe, Asia and Latin America operations

  • Headed teams conducting in-depth testing of Vendor systems

  • Led branch reviews, documented functional requirements, assessed and recommend enhancements to existing systems

  • Documented functional requirements to automate manual processes, conducted User Acceptance Testing and implemented these systems within the Caribbean.

Enterprise Management & Operational Processes

Business Continuity Planning;  Change Management;  Enterprise Governance;  Process Optimization;  Programme/Project Management;  Sales & Service;  Shared Services;  Transformational Strategy

Financial Inclusion

Micro & Small Business Products;  Tiered Access Products

Mergers, Acquisitions & Integration

Channel Integration;  Customer Retention;  Divestments;  Due Diligence;  Product Integration;  Technology Integration

Payment Systems

Fast Settlements;  Micropayments Gateways;  Payment Systems Frameworks;  Payments Governance Structure;  Payments Technology

Risk & Compliance

AML, CFT, KYC;  Compliance Technology;  Fraud & Security;  Identity & Authentication;  Monitoring & Reporting;  Risk Management

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