Alliances & Partnerships

Co-branding;  Loyalty & Rewards Programmes;  Strategic Alliances & Co-operative Models

Channels

Agents & Merchants;  ATMs;  Branches & Stores;  Contact Centres;  External Services;  Internet Channels;  Mobile Device Channels;  Third Party Sellers

Commercial/Retail Products & Services

Cards;  Credit Products;  Customer Incentives;  Deposits;  Merchant Services;  Mobile Wallets & Money;  Payments

Data

Data Life Cycle;  Data Privacy

Digital Adoption

Digital Proficiency Support;  Digital Uptake Marketing;  Digital User Experience


 

Enterprise Management & Operational Processes

Business Line Profitability;  Change Management;  Communications & Content Strategy;  Process Optimization;  Programme/Project Management;  Sales & Service;  Shared Services

Finance & Treasury

Capital & Expense Management;  Customer & Product Profitability

Financial Inclusion

Remittances;  Subsidies;  Tiered Access Products

Mergers, Acquisitions & Integration

Channel Integration;  Customer Retention;  Divestments;  Due Diligence;  M&A Opportunity Identification;  Product Integration;  Technology Integration

Risk & Compliance

AML, CFT, KYC;  Identity & Authentication;  Monitoring & Reporting;  Risk Management

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