Revitalization of a National Interoperable Mobile Money Platform


Growth in a national mobile money platform had flat-lined after launch. With minimum viable product in the market, the creators were seeking a plan for new products and services to reignite interest and user enrolment, particularly among the underserved.


A comprehensive program led to the definition, creation, and adoption of a suite of tools and business processes for strategy development, partner evaluation, service assignment and prioritization, and use case development, as well as a detailed roadmap of viable initiatives that undergirded the development of a sustainable digital ecosystem in the country.

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