Top global experts and Caribbean financial services specialists discuss how Credit Unions can create an institution-wide attitude which protects themselves and their members in the digital world.
Learn from top global experts and veteran Caribbean bankers how a thoughtful, strategic approach to digital transformation can improve member experience, institutional outreach and operational efficiency.
Learn from top global experts and veteran Caribbean financial services leaders (Dr. Brad Pragnell, Paul Makin, Robert Frederick & Earl Gill) how today’s payments systems improve efficiency, security, and member experience.
Challenge A major international bank operating in multiple markets was faced with tightening margins, flat-lining economic activity, and unsatisfactory productivity ratios. Each of the bank’s operations was standalone, with branches carrying out the majority of their own mid- and back-office functions. Regulation differs and is evolving in each of the bank’s markets, making it increasingly complex to stay up-to-date and ensure compliance.
Challenge A leading bank was suffering unusually high levels of retail loan delinquency, which spiked above 20% during an economic downturn. Lending staff were rewarded on the basis of loan volume rather than quality while most loan underwriting and all collections were done solely at the branch with minimal audit.
Challenge A South Asian government was seeking to bolster formal financial inclusion and digital service offerings for small players. To that end, the state bank, in collaboration with two international development institutions, planned to launch a high-volume micropayments gateway, in the understanding that any such platform would have to adhere to the strict guidelines of governance, interoperability, and inclusion required by the donor partners.
Challenge A market-leading bank with multiple business lines—including deposits, secured and unsecured credit, payments, investments, and insurance—had siloed digital channels that created an uneven customer experience and a poor sales environment. The bank aimed to improve efficiency, increase sales, and hold onto its market share vs. both traditional rivals and emerging fintech challengers.
Enterprise Management & Operational Processes
Challenge A major international bank, with operations in 22 countries, needed to significantly improve customer experience and increase efficiency in order to maintain good profitability in a challenging revenue environment.