Alliances & Partnerships
Fintech Partnering; Loyalty & Rewards Programmes Strategic Alliances & Co-operative Models
Channels
ATMs; Branches & Stores; Contact Centres; External Services; Internet Channels; Mobile Device Channels; Third Party Sellers
Commercial/Retail Products & Services
Cards; Credit Products; Customer Incentives; Deposits; Insurance; Investments; Merchant Services; Mobile Wallets & Money; Payments
Data
Data Analytics; Data Privacy
Digital Adoption
Digital Proficiency Support; Digital Uptake Marketing; Digital User Experience
Enterprise IT
APIs; Core IT Systems; Disaster Recovery Planning; Technology Outsourcing
I realize all this will be replaced by different text, but I thought I’d start with something.
Banking – Global Top 50 – Scotiabank, TD, TD Europe
- Accountable for Scotia International Online, ATM and Mobile Banking channels. Strategy development, roadmaps and delivery of a $100 million state-of-the-art digital platform (multi-year, country, regulatory, currency, language, device and segment).
- Led a design team that delivered the customer/user experience for Scotiabank’s International Retail Banking platforms (e.g. Branch Sales Platform, Non-Branch Sales Force Tablet, ATMs, Online and Mobile Banking, etc.).
- This target operating model platform consisted of a new simple and easy to use Customer Experience Design, Content Management, Web Analytics, Device Agnostic Adaptive Design, Web Services (SOA and BaaS), Customer Interaction Manager, Sales Application private cloud infrastructure, talk and chat.
- This target operating model platform consisted of a new simple and easy to use Customer Experience Design, Content Management, Web Analytics, Device Agnostic Adaptive Design, Web Services (SOA and BaaS), Customer Interaction Manager, Sales Application private cloud infrastructure, talk and chat.
- Fulfilled Digital channels mandate to increase online sales, multi-channel leads, customer retention and grow the customer base
- Full P & L responsibility for sales, marketing and operations. Sales revenue grew from $6 million to $30 million p.a. for Visa, mortgages, chequing and savings accounts.
- Full P & L responsibility for sales, marketing and operations. Sales revenue grew from $6 million to $30 million p.a. for Visa, mortgages, chequing and savings accounts.
- Built and launched a digital bank within 18 months that was fully integrated into the existing brokerage business. Grew new accounts by 30,000 and deposits by $30 million in the first 6 months
Enterprise Management & Operational Processes
Business Continuity Planning; Business Line Profitability; Change Management; Communications & Content Strategy; Enterprise Governance; Process Optimization; Programme/Project Management; Sales & Service; Transformational Strategy
Mergers, Acquisitions & Integration
Channel Integration; Customer Retention; Divestments; Due Diligence; M&A Opportunity Identification; Product Integration; Technology Integration
Risk & Compliance
AML, CFT, KYC; Fraud & Security; Identity & Authentication; Monitoring & Reporting
Teaching & Training
1-5 Day Intensives; Individual or Small Group Coaching; Manuals & Toolkits; On-line Help Programmes; Seminars
I realize all this will be replaced by different text, but I thought I’d start with something.
Banking – Global Top 50 – Scotiabank, TD, TD Europe
- Accountable for Scotia International Online, ATM and Mobile Banking channels. Strategy development, roadmaps and delivery of a $100 million state-of-the-art digital platform (multi-year, country, regulatory, currency, language, device and segment).
- Led a design team that delivered the customer/user experience for Scotiabank’s International Retail Banking platforms (e.g. Branch Sales Platform, Non-Branch Sales Force Tablet, ATMs, Online and Mobile Banking, etc.).
- This target operating model platform consisted of a new simple and easy to use Customer Experience Design, Content Management, Web Analytics, Device Agnostic Adaptive Design, Web Services (SOA and BaaS), Customer Interaction Manager, Sales Application private cloud infrastructure, talk and chat.
- This target operating model platform consisted of a new simple and easy to use Customer Experience Design, Content Management, Web Analytics, Device Agnostic Adaptive Design, Web Services (SOA and BaaS), Customer Interaction Manager, Sales Application private cloud infrastructure, talk and chat.
- Fulfilled Digital channels mandate to increase online sales, multi-channel leads, customer retention and grow the customer base
- Full P & L responsibility for sales, marketing and operations. Sales revenue grew from $6 million to $30 million p.a. for Visa, mortgages, chequing and savings accounts.
- Full P & L responsibility for sales, marketing and operations. Sales revenue grew from $6 million to $30 million p.a. for Visa, mortgages, chequing and savings accounts.
- Built and launched a digital bank within 18 months that was fully integrated into the existing brokerage business. Grew new accounts by 30,000 and deposits by $30 million in the first 6 months