Lisa Skinner

Projects/Insights

Alliances & Partnerships

Co-branding; Loyalty & Rewards Programmes; Strategic Alliances & Co-operative Models

Channels

Branches & Stores; Contact Centres; External Services; Internet Channels

Commercial/Retail Products & Services

Cards; Customer Incentives; Merchant Services

Data

Data Analytics; Data Governance; Data Privacy

Digital Adoption

Digital Proficiency Support; Digital Uptake Marketing

Enterprise IT

Disaster Recovery Planning; Legacy Technology Transition; Technology Outsourcing

Enterprise Management & Operational Processes

Business Continuity Planning; Business Line Profitability; Change Management; Communications & Content Strategy; Process Optimization; Programme/Project Management; Sales & Service; Supply Chain Optimization

Teaching & Training

1-5 Day Intensives; Individual or Small Group Coaching; Manuals & Toolkits; On-line Help Programmes; Round Tables; Semester-style Long Programmes; Seminars; Webinars