COVID & Cash: A Call to Action for Caribbean Banks & Regulators

In the first installment of Digital Financial’s Future of Finance insights series, veteran banker Robert Frederick draws upon 40 years’ experience at leading financial institutions across the Caribbean to craft a roadmap toward accelerated migration to digital banking in the heavily cash-dependent region.

Continue Reading COVID & Cash: A Call to Action for Caribbean Banks & Regulators

Creation of “Mid and Back Office” Shared Services to Improve Efficiency and Compliance

Challenge A major international bank operating in multiple markets was faced with tightening margins, flat-lining economic activity, and unsatisfactory productivity ratios. Each of the bank’s operations was standalone, with branches carrying out the majority of their own mid- and back-office functions. Regulation differs and is evolving in each of the bank’s markets, making it increasingly complex to stay up-to-date and ensure compliance.

Continue Reading Creation of “Mid and Back Office” Shared Services to Improve Efficiency and Compliance

Remediation of Consumer Loan Portfolio in Response to Economic Crisis

Challenge A leading bank was suffering unusually high levels of retail loan delinquency, which spiked above 20% during an economic downturn. Lending staff were rewarded on the basis of loan volume rather than quality while most loan underwriting and all collections were done solely at the branch with minimal audit.

Continue Reading Remediation of Consumer Loan Portfolio in Response to Economic Crisis

Robert Frederick

Channels ATMs;  Branches & Stores Commercial/Retail Products & Services Cards;  Credit Products;  Deposits Enterprise Management & Operational Processes Business Continuity Planning;  Business Line Profitability;  Change Management;  Enterprise Governance;  Process Optimization; …

Continue Reading Robert Frederick