Challenge A major international bank operating in multiple markets was faced with tightening margins, flat-lining economic activity, and unsatisfactory productivity ratios. Each of the bank’s operations was standalone, with branches carrying out the majority of their own mid- and back-office functions. Regulation differs and is evolving in each of the bank’s markets, making it increasingly complex to stay up-to-date and ensure compliance.
Challenge A leading bank was suffering unusually high levels of retail loan delinquency, which spiked above 20% during an economic downturn. Lending staff were rewarded on the basis of loan volume rather than quality while most loan underwriting and all collections were done solely at the branch with minimal audit.
Teaching & Training
Commercial & Retail Products & Services
Mergers, Acquisition & Integration
Enterprise Management & Operational Processes
Alliances & Partnerships Strategic Alliances & Co-operative Models Channels ATMs; Branches & Stores; Contact Centres; External Services; Internet Channels; Mobile Device Channels Commercial/Retail Products & Services Cards; Credit Products; Customer…
Risk & Compliance
Alliances & Partnerships
Challenge A major international bank, with operations in 22 countries, needed to significantly improve customer experience and increase efficiency in order to maintain good profitability in a challenging revenue environment.