Digital Omni-Channel Transformation for a Global Top 50 Bank


A major international bank, with operations in 22 countries, needed to significantly improve customer experience and increase efficiency in order to maintain good profitability in a challenging revenue environment.


New partnerships, product redesigns, and platform improvements yielded a common customer-friendly user experience across all channels. Onboarding and financial services for business and personal customers became near-instant, mobile, 24/7 and spanned all channels. Customer satisfaction, market outreach, and revenues improved materially.

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