Drafting of International Standards for the Use of Digital Identity in Financial Services

Drafting of International Standards for the Use of Digital Identity in Financial Services

Challenge An international industry standards-setting organisation needed to offer comprehensive guidance on the use of digital identity in digital financial services. This was in accordance with United Nations Sustainable Development Goal #16—the creation of effective, accountable, and inclusive institutions at all levels—which includes a requirement to provide legal identity for all by 2030.

Continue Reading Drafting of International Standards for the Use of Digital Identity in Financial Services

Digital Subsidies using Biometric Identity

Challenge The Ministry of Agriculture and Rural Development in a West African nation needed to strengthen security, reduce corruption, and improve delivery of agricultural vouchers to subsistence farmers. However, most of the target segment lived off-grid with neither mobile data nor electricity and possessed limited identity documentation.

Continue Reading Digital Subsidies using Biometric Identity

Digital Omni-Channel Transformation for a Global Top 50 Bank

Challenge A major international bank, with operations in 22 countries, needed to significantly improve customer experience and increase efficiency in order to maintain good profitability in a challenging revenue environment.

Continue Reading Digital Omni-Channel Transformation for a Global Top 50 Bank