Digital Consumer Protection: DA

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Digital Transformation in Financial Institutions: The Keys to Success

Post published:September 7, 2020

Award-winning financial services technology executives Matt Zufelt and Jeremy Green team up in the latest instalment of Digital Financial’s Future of Finance insights series to walk through the critical elements of planning and executing a successful digital transformation.

COVID & Cash: A Call to Action for Caribbean Banks & Regulators

Post published:July 21, 2020

In the first installment of Digital Financial’s Future of Finance insights series, veteran banker Robert Frederick draws upon 40 years’ experience at leading financial institutions across the Caribbean to craft a roadmap toward accelerated migration to digital banking in the heavily cash-dependent region.

Drafting of International Standards for the Use of Digital Identity in Financial Services

Post published:May 14, 2020

Challenge An international industry standards-setting organisation needed to offer comprehensive guidance on the use of digital identity in digital financial services. This was in accordance with United Nations Sustainable Development Goal #16—the creation of effective, accountable, and inclusive institutions at all levels—which includes a requirement to provide legal identity for all by 2030.

Digital Subsidies using Biometric Identity

Post published:May 5, 2020

Challenge The Ministry of Agriculture and Rural Development in a West African nation needed to strengthen security, reduce corruption, and improve delivery of agricultural vouchers to subsistence farmers. However, most of the target segment lived off-grid with neither mobile data nor electricity and possessed limited identity documentation.

Design & Implementation of Omni-channel Digital Sales for Global Top 50 Bank

Post published:May 5, 2020

Challenge A market-leading bank with multiple business lines—including deposits, secured and unsecured credit, payments, investments, and insurance—had siloed digital channels that created an uneven customer experience and a poor sales environment. The bank aimed to improve efficiency, increase sales, and hold onto its market share vs. both traditional rivals and emerging fintech challengers.

Regulatory Framework for Digital Financial Services, including Remittances

Post published:May 2, 2020

Challenge A country in southwest Asia wanted to improve access to financial services for both citizens and for a significant refugee population. Concerns about inclusion and efficiency, along with the important role of cross-border remittances, indicated that digital financial services would offer the best solution. To enable the roll-out of DFS, the country’s central bank—backed financially and technically by two international development institutions—required the creation of an appropriate regulatory framework.

Digital Consumer Protection

Post published:April 23, 2020

Digital Consumer Protection

Digital Adoption

Post published:April 4, 2020

Digital Adoption

New Digital Payments Strategy & Regulations for an African National Bank

Post published:January 31, 2020

Challenge A national bank in a region where financial services players were racing to embrace digital technology urgently needed to create an efficient and well-regulated payments ecosystem that accorded with global best practices and standards.

Payments & E-Commerce Roadmap for an Asian National Bank

Post published:January 31, 2020

Challenge An economically challenged nation was struggling to recover from significant natural disaster that caused severe hardship and loss of life. To drive growth and financial inclusion, the central bank, in partnership with a global development institution, sought to enable the launch of digital financial technology.

Digital Omni-Channel Transformation for a Global Top 50 Bank

Post published:January 31, 2020

Challenge A major international bank, with operations in 22 countries, needed to significantly improve customer experience and increase efficiency in order to maintain good profitability in a challenging revenue environment.