Design & Implementation of Omni-channel Digital Sales for Global Top 50 Bank

Challenge A market-leading bank with multiple business lines—including deposits, secured and unsecured credit, payments, investments, and insurance—had siloed digital channels that created an uneven customer experience and a poor sales environment. The bank aimed to improve efficiency, increase sales, and hold onto its market share vs. both traditional rivals and emerging fintech challengers.

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Regulatory Framework for Digital Financial Services, including Remittances

Challenge A country in southwest Asia wanted to improve access to financial services for both citizens and for a significant refugee population. Concerns about inclusion and efficiency, along with the important role of cross-border remittances, indicated that digital financial services would offer the best solution. To enable the roll-out of DFS, the country’s central bank—backed financially and technically by two international development institutions—required the creation of an appropriate regulatory framework.

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Payments & E-Commerce Roadmap for an Asian National Bank

Challenge An economically challenged nation was struggling to recover from significant natural disaster that caused severe hardship and loss of life. To drive growth and financial inclusion, the central bank, in partnership with a global development institution, sought to enable the launch of digital financial technology.

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Digital Omni-Channel Transformation for a Global Top 50 Bank

Challenge A major international bank, with operations in 22 countries, needed to significantly improve customer experience and increase efficiency in order to maintain good profitability in a challenging revenue environment.

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