Alliances & Partnerships
Strategic Alliances & Co-operative Models
ATMs; Branches & Stores
Commercial/Retail Products & Services
Data Governance; Data Life Cycle; Data Privacy
Core IT Systems;
Disaster Recovery Planning;
IT System Lifecycle;
Legacy Technology Transition;
Technology Licence Management;
Enterprise Management & Operational Processes
Change Management; Process Optimization; Programme/Project Management; Sales & Service; Supply Chain Optimization
Mergers, Acquisitions & Integration
Channel Integration; Due Diligence; Technology Integration
Risk & Compliance
AML, CFT, KYC; Compliance Technology; Fraud & Security; Identity & Authentication; Monitoring & Reporting; Risk Management
Teaching & Training
1-5 Day Intensives; Individual or Small Group Coaching; Manuals & Toolkits; Seminars
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Banking – Global Top 50 – Scotiabank
Technology platform & infrastructure solution architecture for a fleet of 6,000 Automated Teller Machines (ATM) across Canada, the Caribbean, Mexico, Central America, Peru and Chile.
- Responsible for RFP development and assessment, central-site ATM image, payment card network and local switch integration, ATM deposit automation, Security/Incident management, Chip/EMV.
Information & Technology Company – Global Top 10 – IBM
- Lead technical expert to the Royal Bank of Canada
- Retail Branch Customer Service Representative (CSR-Teller PC based technology platforms), including project management, testing, integration, etc.
- Retail Bank Delivery Solutions to Financial Institutions located in Asia-Pacific (New Zealand, Australia, Singapore, Malaysia, Hong Kong and Japan).
Insurance – International Group of Companies – Royal Sun Alliance
Transformation of RSA’s Canada’s IT Operations and Application Development Processes to industry best practices, including Information Technology Infrastructure Library (ITIL) v3 and Service Integration and Management (SIAM).
Jeremy Skinner is a senior technical architect with 35+ years of financial services industry experience in the decisioning for, deployment of and on-going management for, distributed digital technologies. He is skilled in collaborating across business owners, IT departments and vendor service providers to ensure project success. He has a well-practiced ability to present and explain complex technology, potential issues and suitable metrics to executive management both within and across departments.
Jeremy has well developed skills in Systems Management services (alert management, software distribution, capacity and storage management, etc.) and Security Management (application whitelisting, firewall management, Privilege Account Access Management. etc.). As well, he has deep hands on experience designing, updating and supporting banking omnichannel technology platforms, with a focus on ATMs and digital branch networks. Jeremy is very adept in defining and managing partner, vendor and third-party technology solutions relationship. In this regard, he has innovated a continuous engagement and KPI metrics management process to ensure the optimization of the critical balance between service level, security and costs. He has a track record of championing and establishing change management, security frameworks and IT governance according to global best practices.
When Jeremy started his career with IBM in the 1990s, he was directly involved in the revolutionary change created by small machine distributed computing. This was the precursor to the current digital ecosystem, encompassing the idea of hosted services connected to remote and/mobile processors. As the IBM Technology Architect assigned to Canada’s largest bank, Jeremy was instrumental in the creation of a digitally networked Personal Computer based Retail Bank Branch Solution to replace 4700 terminal-based controller systems. This success resulted in his assignment to the team which subsequently transformed the Royal Bank of Scotland’s retail bank branch service platforms. He then organized and co-led two large-scale IBM new solutions development client outreach tours (1992 & 1994) focused on Personal Computer-based Retail Bank Delivery Solutions to Financial Institutions located in New Zealand, Australia, Singapore, Malaysia, Hong Kong and Japan.
As IBM’s lead Client IT Architect assigned from 1996-2006 to the Royal Bank of Canada (RBC), Jeremy coordinated IBM Development Labs response to RBC’s requirement for cross-platform Web Services security credential inter-operations. When the extreme capital markets volatility in 1999 caused service issues for RBC’s Internet Channel, Jeremy was responsible for coordinating IBM and RBC’s fast-track joint assessment and solution decisioning. Between 2000 and 2006, Jeremy helped to consolidate RBC’s transformation of its ATM and Customer Service Representative (CSR-Teller) channels to take advantage of high-speed digital information transmission.
In 2007, Jeremy moved to Scotiabank to be the expert lead Technology Architect of the banks domestic and international ATM channel, consisting of 2,500 machines in Canada and 4,500 machines in 26 countries in the Caribbean; Mexico, Central America (Costa Rica, El Salvador and Panama), Peru and Chile. He was responsible for providing the technology platform solution architecture for this entire service delivery channel, including the hardware, software and related infrastructure services. During this time, he was led centralized device health alert management, software distribution, release management, and compliance to Payment Card Network, Scotiabank security and hosting country government regulations. Leveraging the possibilities of high-speed mobile data, Jeremy spearheaded the development and deployment of a Global central-site ABM image and security update release management distribution and deployment service which eliminated the need for slow and expensive on-site field technician and cash handling visits which had been associated with each upgrade. Jeremy co-presented (with Microsoft) on this solution as well as on security and fraud related topics to the ATM Industry Association (ATMIA) at their annual North American conference in 2013.
At Scotiabank, Jeremy represented the bank side of the technology outsourcing relationship, as he held key responsibility for ensuring that the requirements of the ATM channel were covered in the 2010 and 2014 renewals of the IBM outsourced data centre. He was also in change of the technical side of the hardware outsourcing to Diebold, NCR and Cardtronix. During this engagement, he led teams which wrote technical RFPs, assessed of responses, and developed SLAs for the relationships.
In 2015 Jeremy undertook the role of Governance Enterprise Architect for Royal & Sun Alliance (RSA). This international insurance entity’s Canadian enterprise was embarking on a major four-year IT transformation initiative designed to improve the ability for the business to respond to market demands and was lacking the required governance frameworks and change management processes. Through the establishment of both bi-weekly Architecture Review Board meetings, and of a Technology Platform Change Authority, Jeremy was able to bring RSA’s IT Operations and Application Development Processes into alignment with industry best practices, including ITIL and Service Integration and Management (SIAM). Through both formal and informal engagements, Jeremy was able to generate cooperation at all levels of the organization.
Jeremy is currently re-engaged by Scotiabank to provide oversight and management for security and functional software upgrades to the banks South and Central America and Caribbean ATM channel. He provides key technological leadership in the areas of legacy core banking systems and omnichannel delivery for digital financial.