Insights

COVID & Cash: A Call to Action for Caribbean Banks & Regulators

In the first installment of Digital Financial’s Future of Finance insights series, veteran banker Robert Frederick draws upon 40 years’ experience at leading financial institutions across the Caribbean to craft a roadmap toward accelerated migration to digital banking in the heavily cash-dependent region.

Mobile Customer Relationship Management: Thoughts on Best Practice

Mobile field Customer Relationship Management (CRM) is rapidly becoming an essential element of almost every digital financial service strategy. It is also key to the challenges of supporting micro-finance and financial inclusion in socially and geographically remote areas. Paul Makin offers some ideas on best practices.